Terms & Conditions
Important Legal notice
Any questions regarding these Terms of Use or subsequent issues should be directed to:
Les Fleurs LTD T/A Les Fleurs Florist
1 Palace Avenue
Paignton
TQ3 3EF
Telephone: 01803 411963
Email: orders@lesfleursflorist.co.uk
VAT number: 175 8963 49
Terms of Sale:
Online Shopping -
These terms and conditions of sale are the terms of sale of Les Fleurs in the provision of products to you via telephone orders, website orders and purchases made in store.
Personal Information -
Your Personal information will be stored in line with GDPR. Please visit our Privacy Policy for further information.
We retain your information so that we can provide you with order confirmations and delivery confirmations. If you do not wish us to retain this information please let us know at orders@lesfleursflorist.co.uk.
Accepting Your Order -
Our acceptance of your order will take place when you complete the checkout process and we have despatched your order. If you have opted for in store collection, your order will be accepted unless we contact you before the arranged collection date and time frame.
If your order has been made and is ready for collection or delivery, we are not able to offer a refund if you change your mind. This is because your product is bespoke and taylored to your selection.
Delivery -
Provided that we have received an accurate delivery address from you, your order will be delivered to your recipient on the date stated on your order confirmation. If no date is chosen by you, we will delivery within 3 working days of receipt of the order.
We deliver Monday - Friday inclusive, between the hours of 8.30am and 6.30pm.
We deliver Saturdays between 8.30am and 5.30pm.
We do not deliver on Sundays with exception to peak periods such as Mothering Sunday, when Valentine's Day falls on a Sunday and the last Sunday before Christmas. We make a special exception for Weddings that are pre-booked in for a Sunday.
Bank Holidays we are closed unless by prior arrangement. We do not deliver on a Bank holiday unless by prior arrangement, such as in the event of a pre-booked wedding.
We deliver to: Paignton, Torquay, Brixham, Totnes, Stoke Gabriel, Newton Abbot, Berry Pomeroy and Kingskerswell. Other areas we may cover only at the discretion of the Management.
When our standard all day delivery slot in chosen, we will deliver during the hours as listed above. We do not guarantee a timed slot.
When our AM or PM delivery slot is chosen, your item will be delivered between 8.30am - 12pm (Noon) for a chosen AM delivery and 12pm - 6.30pm for a chosen PM delivery.
Product Availability -
We cannot guarantee that all of our products will be available at all times due to the nature of fresh flowers being a perishable product. Where an item is no longer available in its entirety, we will endeavour to contact you to discuss a suitable replacement, lead time for product being back in stock, or refund as preferred by the customer.
Where an individual stem variety is not available at the time of order due to seasonal availability or supply factors, we will replace with stems consistent with the overall look of the design, with other varieties of the same or higher value. We appreciate that this may not always be a personal preference, and in the event of stems exchanged not being to your recipient's taste, please let us know within 24 hours of receipt of the order and we aim to exchange for a selection that is satisfactory. We are unable to make contact regarding every stem exchange before delivery.
The Sale and Provision of Alcohol -
By Law we cannot make delivery of Alcohol to any persons under the age of 18. We follow the 'Think 25' practice as expected under the terms of our alcohol license. Should we arrive and the recipient (or the person responsible for accepting the delivery) be deemed by our staff under the age of 25, we reserve the right to firstly request photographic identification i.e. passport or driving license. Where the person responsible for accepting the delivery is unable to provide identification, we reserve the right to refuse the alcohol delivery.
Pricing Errors -
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If an order is placed where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
Complaints -
Should you encounter a problem with any of our fresh flower gifts, you must contact us within 48 hours of receipt of the gift to register your complaint. This is accepted via telephone (01803 411963) email to orders@lesfleursflorist.co.uk or in store at 1 Palace Avenue, Paignton, TQ33EF.
We do not refund monies where flowers are no longer available for return to us. We may request photographs in order to adequetly investigate and rectify where applicable.
In most cases we will exchange your fresh flower gift with a replacement, on return of the unwanted gift. Exceptions being that when the item has not been cared for by the customer and there is evidence of this, i.e. not placed into water (where applicable) or instructions provided with the gift have not been followed.
We do not refund or replace if you contact us more than 1 week (7 days) after the date of delivery.
We retain the right to photograph any gifts made and designed for your order, and offer these products for sale within our premises and website.
All photographs and products are not to be used or resold.
Returns
Should an item be delivered damaged or broken, please send a photograph of the item to orders@lesfleursflorist.co.uk with your order reference number.